When it comes to your clients’ protection, it’s critical to make sure it stays current. But it can be challenging to keep up with multiple carriers, especially if you’re forced to search for the information. We’ve changed that. With our innovative new in-force policy management dashboard, you have a one-stop resource to create stronger relationships, mine your book of business for leads, and make sure policies stay up-to-date.
With regular feeds from many of our carriers, you'll be seeing the most up-to-date information
Get changes surfaced to you on the dashboard, such as policy lapse or client death claim notifications
View existing tracked Ash life and annuity business, without researching individual cases
Sort your business by life insurance or annuity, maturity date, cash value, premium and update timeframe.
With In-Force Vision, you can use your existing book of business as a lead generator by reviewing cases to determine if they meet the current needs of your clients.
In-force cases are more than just placed business. They are an opportunity to evaluate how well the coverage is meeting your clients’ current needs. In-Force Vision pushes that information to you, making it easier than ever to keep up with it and find new opportunities to connect with your current clients.
To get started, select the In-Force Vision tile on the bottom right of the Ash Advisor Portal
Some of our most common questions about In-Force Vision are below. If you have additional questions, please reach out to the Policy Owner Services team.
The platform currently includes updated case information for both life insurance and annuities. Business details for DI, LTC and linked benefit product lines will remain visible in the Cases section on the Ash Advisor Portal.
We're only displaying information in In-Force Vision that we can verify is current and accurate. The data is coming directly from the insurance carrier partners. Typically, a policy with a connected carrier will show up in In-Force Vision 2-3 months after the policy is first put in force.
While we have many carriers connected, not all are participating. If a specific policy isn't shown on In-Force Vision, it means we are not getting current and consistently updated data feeds on it from the carrier. Any data for active policies that is older than 60 calendar days will not be displayed.
If a policy is not showing in In-Force Vision, your entire book of business placed through Ash Brokerage can always be viewed from the Cases section of the Advisor Portal.
In-Force Vision utilizes the most current data received from insurance carriers to provide accurate policy details. The Cases section on the Ash Advisor Portal provides static information about all historically written, closed, informal and formal business. Once a policy is put in force, the policy data in the Cases section is no longer updated, but In-Force Vision is.
Due to carrier hierarchy and compliance arrangements, we can only access and display policy details for cases written through Ash Brokerage. We are actively working to find a solution to include outside production and will provide updates on that process as we are able to.
Ash Brokerage is receiving in-force updated information from each carrier approximately once a month. The date of the updates varies across the carriers and is reflected on the case details under the Last Updated section. Any data for active policies that is older than 60 calendar days will not be displayed.
Cases placed in force will not be immediately available for viewing but will typically be included within the following 2-3 months, depending on the update cycle for that company.
As of December 2023, we have active feeds from:
- Banner (Legal & General America)
- Equitable (AXA)
- Genworth (Permanent products only)
- John Hancock
- Lincoln Financial
- Mutual of Omaha
- Pacific Life
- American Equity
- American National
- Fidelity & Guaranty
- Great American (MassMutual Ascend)
- Guaranty Income Life
- John Hancock
- Lincoln Benefit Life
- Lincoln National
- Midland National
- Mutual of Omaha
- North American
- Reliance Standard
- Western & Southern (Integrity and National Integrity of NY)
Currently, you can see case information for one advisor at a time. If you have delegation access to view cases for other advisors, you can do so, but separately. Also, cases currently only show up for the writing, primary advisor when multiple advisors are splitting commission on a case. We plan to add the ability to view multiple advisors, full office policies and split case details in future system enhancements.
Insurance carriers do not provide the final conversion date to us. The Ash system has gathered historical conversion rules from all the carriers and uses logic to estimate the conversion timeframes. Please reach out to our Ash Policy Owner Services team at email@example.com to confirm any details prior to submitting a conversion application.
If you would like to obtain additional information on any specific cases, please reach out to our Ash Policy Owner Services team at firstname.lastname@example.org.
It's our pleasure to help gather information on cases and assist with post-issue service items. Please note that while we do not have the capacity to proactively research all policies not included on In-Force Vision at the same time, we will be happy to help on a case-by-case scenario as the needs arise.
Not yet, but we are working to add that capability into the platform soon, so stay tuned! Feel free to take screenshots for now, or call your Ash Protection Risk Management Consultant for assistance.